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If a rotor displays an error code, our FUSE will detect that code and automatically send us a replacement rotor to take it's place. See below for details. There are automatic codes and codes that are more rare that you will need to call Abaxis for reimbursement.
Default Rotor Selection & Credit History
Upon the launch of automated rotor credits, all eligible customers will be set to receive our most popular rotor, the Comprehensive Diagnostic Profile, for rotor redemptions. Customers will be able to view their rotor credit history or update their preferred default rotor type at https://www2.zoetisus.com/login.
Included Rotor Error Codes
A list of rotor error codes included (and excluded) in this program are listed below for reference in Appendices A and B. Excluded rotor error codes featured in Appendix B do not prohibit customers from getting credit, they are only excluded from automatic crediting.
Please reach out to the Zoetis Customer Care Team, as indicated above, with any questions.
Appendix A
Our current automated rotor credit program captures the following errors.
Error Code/Description
403d Sample/Diluent Mix
4037 Insufficient sample
403a Bead Missing
4043 Sample Blank Bead Mix
4069 Sample Quality
4051 Lamp intensity
4038 Insufficient Sample to cuvette 28
403b Distribution
404f Analysis temp
404d System Flash Range
4039 Diluent Absorbance
402a Lost cuvette sync
4045 RQC Out of Range
403e Insufficient Diluent
403c SYS Illegal Log Param
4031 Saturation
4044 QC Beads Didn't Mix
4210 Cuvette Mark Sensor
411b Memory Read
4048 Wave CV
4063 Analysis Timeout During Sampling or Data Transfer
4042 Temperature Variation Error
4046 High sample blank absorbance
407f Motor Speed Incorrect in Initial High-Speed Spin
4014 Missing Cuvette Mark
4035 Motor drawing too much current
4211 Cuvette Mark Sensor
4047 Offset SD
403f System Check Divide By Zero
4049 Offset Level
4018 Message Timeout
4012 Cuvette Mark too Long
4212 Cuvette Mark Time Out
4213 Photometer Measurement
400f Index cuvette too long
4308 Internal Communication
4013 Cuvette Mark too Short
Appendix B
Our current automated rotor credit program does not capture the low occurrence errors below. Please contact Zoetis Diagnostic Technical Support 888-963-8471, Option 5 for assistance with these low occurrence errors.
Error Code/Description
Suppressions
Chemistry specific flag denoted by ~~~ or HEM/LIP/ICT
410d End Transition(big white space)<3000 wide
410e Barcode Transitions
430b Spindle Motor Stuck
4111 Barcode Bad Decode
410f Barcode No Start
4011 Missed Cuvette Window
4222 CAM Up Jam
405e Unexpected MMC Reset
4081 Motor Speed Incorrect During Bead Mix
406c Rotor Date Improper
402e DAC setting error
4115 Updated Rotor Type
4054 Rotor Expired
4202 Barcode Sensor
4220 Drawer Open Jam
4110 Barcode No Stop
4057 Motor Speed Incorrect for Barcode Read
4223 CAM Down Jam
4200 Barcode Format
4053 Asynchronous Reset
4036 Instrument Too Warm After Run
4221 Drawer Closed Jam
4307 Spindle Motor
402c Ambient Temperature Error
4309 Internal Software
4080 Motor Speed Incorrect in Sample/Diluent Mix
4118 Internal Communication
401c Illegal Rotor Type
430d* Engine Out Sync
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