Medication Refills - In House

• When an owner calls in requesting a medication refill to pick up here, put in a client communication to the appropriate doctor, change the communication portion to REFILL. Use CTRL+D to timestamp. 

  • I.e. CLIENT REFILL-EJG

  • AMM: 02-04-21 at 10:14a:  owner requested in house refill of apoquel.

  • If the doctor sends back yes - go ahead and authorize it through the appropriate pharmacy. 

  • If it’s declined, the DVM will give a reason so you can relay that information to the client.

• All medications are to be sent to the most recent doctor seen by that pet.

• Make sure the client understands we allow up to 48 hours for refills. If the case is urgent, follow up with the appropriate doctor a few hours after the CC was made. 

If client is attempting to get medication refilled and you notice that the pet is out of date, make the CC and keep it to reception. Call the client and see about getting the pet scheduled, so they don't have to send in another request. After appointment, then the RX can be sent to the doctor for approval.

If C is unresponsive when the doctor needs additional information, we call to schedule appointment to refill, or they're overdue; after the 3rd attempt to contact them we should post out the communication and decline the RX. We should attempt on the 3rd try to call, text, and email to make sure we have tried all modes of communication. Leave CC up for another 1 business day after the final attempt and then post.